PRIVACY POLICY
Last Updated: January 14, 2026
Effective Date: January 14, 2026
This Privacy Policy ("Policy") describes how Jimenez Insurance and Financial Group, operating under the trade name Treu Agency ("Treu Agency," "we," "us," "our"), collects, uses, shares, stores, and protects information when you visit our website treuagency.com (the "Site"), communicate with us, or engage with our services.
Business-to-Business Context: Treu Agency primarily provides services to licensed insurance agents and agencies (B2B). This Policy addresses the information we collect from insurance professionals, prospective agents, and visitors to our Site. If you are a consumer seeking insurance products, please visit one of our affiliated retail agencies.
By using the Site or providing your information, you accept the practices described in this Policy.
1. Data Controller
2. Information We Collect
We collect information from insurance professionals, prospective agents, and Site visitors in several ways:
2.1 Information You Provide Directly
2.2 Information Collected Automatically
When you visit our Site, we may automatically collect:
· Device Information: Device type, operating system, unique identifiers
· Browser Information: Browser type, version, language settings
· Connection Information: IP address, Internet Service Provider
· Usage Information: Pages visited, time spent, links clicked, referring pages
· General Location: City, state, or country based on IP address
2.3 Information from Third Parties
We may receive information about you from:
· Insurance Carriers: Appointment status, production data, compliance information
· Regulatory Databases: License verification, NIPR data, state insurance department records
· Background Check Services: When authorized and as permitted by law
· Upline/Downline Agencies: Hierarchy and production information
· Public Sources: Publicly available professional information
3. How We Use Your Information
3.1 Agent Contracting and Support
- Processing contracting applications and carrier appointments
- Verifying licenses, credentials, and background information
- Managing agent hierarchy and downline relationships
- Processing commission payments and compensation
- Providing ongoing agent support and service
3.2 Training and Development
- Providing access to training resources and educational materials
- Tracking training completion and certifications
- Delivering business development programs
3.3 Communications
- Responding to inquiries and requests
- Sending contracting updates and appointment notifications
- Providing training announcements and business opportunities
- Sharing carrier updates and compliance information
3.4 Business Operations
- Managing carrier relationships and appointments
- Tracking production and performance metrics
- Improving our services and Site
- Conducting analytics and business planning
3.4 Compliance and Protection
- Complying with insurance regulations and carrier requirements
- Fulfilling tax reporting obligations (1099s, etc.)
- Responding to regulatory inquiries
- Protecting against fraud and unauthorized activity
4. How We Share Your Information
No Sale of Personal Information: We do not sell your personal information to third parties for their own marketing purposes.
We share information in the following circumstances:
4.1 With Insurance Carriers
We share information necessary to:
- Carrier appointment and contracting
- License and background verification
- Commission processing and reporting
- Compliance with carrier requirements
4.2 With Service Providers
We engage service providers who help us operate our business, including:
- Contracting and licensing platforms
- Background check services
- Payment processing services
- CRM and business management systems
- Training and learning management platforms
- Communication and messaging services
- Web hosting and technology services
4.3 With Upline/Downline Structure
Certain information may be shared within the agent hierarchy structure as necessary for:
- Production tracking and reporting
- Commission calculations
- Team management and support
4.4 For Legal Compliance
We may disclose information when required to:
- Comply with laws, regulations, or legal processes
- Respond to regulatory inquiries or audits
- Protect our rights, property, and safety
- Detect and prevent fraud
4.5 Business Transfers
In the event of a merger, acquisition, or sale, information may be transferred as part of the transaction.
5. Data Retention
We retain information for as long as necessary to:
- Maintain our business relationship and provide services
- Comply with legal, regulatory, and carrier record-keeping requirements
- Process commissions and maintain accurate financial records
- Resolve disputes and enforce agreements
Insurance industry regulations typically require retention of agent records for extended periods. Specific retention periods depend on the type of information and applicable requirements.
6. Information Security
We implement administrative, technical, and physical security measures to protect your information, including:
- Encryption of sensitive data in transit and at rest
- Access controls based on role and need
- System monitoring and security assessments
- Staff training on security and privacy practices
- Incident response procedures
Important: No system is completely secure. While we use commercially reasonable measures to protect your information, we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
We implement administrative, technical, and physical security measures to protect your information, including:
- Encryption of sensitive data in transit and at rest
- Access controls based on role and need
- System monitoring and security assessments
- Staff training on security and privacy practices
- Incident response procedures
Important: No system is completely secure. While we use commercially reasonable measures to protect your information, we cannot guarantee absolute security.
